Frequently Asked Question

Why can I not send email or save documents?
Last Updated 7 months ago

Why can I not send email or save documents?

When this happens it might be because you might have exceeded your 20 GB of personal storage space. You are only allocated 20 GB of person storage.To fix this you will need to either remove files or create a personal folder in your company shared drive and then always save your future files to this new directory.

Create your personal folder.

To create your personal folder on the shared drive:

1.Select file from the task bar.

2.Select your companies shared drive (Usually F drive but your company might have many drives so find the one that applies to you.)

3.Create new folder

    1. Right click your mouse to open dialog
    2. Select New or Create New folder
    3. Give the new folder a name.

Move files to newly created folder using cut and paste

To move your personal files to new shared drive folder you created using cut/copy and paste:

1.Select file from task bar.

2.Go to This PC

3.Select Document, Desktop, or Downloads (Wherever you have saved your data). If you have saved data to all of these files you will have to copy data from each file separately.

4.Select each file you want to move.(You can select multiple)

5.While hovering over any of the chosen files right click your mouse to see action dialog.

6.Choose to copy or cut (If you choose to copy you will need to go back and delete them once you feel confident they have been moved.)

7.Go and find your folder you created in the shared file area.

8.Right click and paste items into the new folder.

Move files to newly created folder by dragging files to new drive.

To move your personal files to new shared drive folder by dragging the files to new drive:

1.Select file from task bar.

2.Go to This PC

3.On the left side panel, open up the file structure for the shared drive where you created your new file.

4.Now go to This PC and select Document, Desktop, or Downloads (Wherever you have saved your data).If you have saved data to all of these files you will have to copy data from each file separately.

5.Select each file you want to move.(You can select multiple)

6.While hovering over the files selected drag the files to the new folder you created on the shared drive.


Note: When saving any documents now save them to your new folder.

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